Studio Policies

General Studio Policies

If you or your group needs to reschedule your Experience please do so 72 hours in advance. Failure to reschedule in time will result in our no-show fee of $50 per person and will be charged to the card on file.

Please make sure to accurately book the number of participants that will be coming in. If you need to change the number please do so 72 hours in advance otherwise spots may not be guaranteed or you may be charged a no-show fee.

Please familiarize yourself with our policies and prices before booking your appointment/experience. If you are unsure what you or your group is wanting to do please call us so that we can assist you in accurately booking to avoid confusion or no-show fee’s.

If you or someone in your group books a seat in one of our experiences and does not participate or show up the no-show fee applies.

If you or your party is more than 15 minutes late you will be asked to reschedule and you will be charged the no-show fee of $50 per person.

All sales are final and non-refundable. We inspect every piece before it leaves our studio. Once your piece leaves the studio damage is outside of our control.

We hold the right to refuse an experience or service for any individual.

By signing up for our experiences you acknowledge that you are responsible for your own safety under our instruction and you agree to all of our policies.

Concerns or Discrepancies

If you have any concerns, questions, or issues with your experience or the piece you created, please reach out to us directly at silver72boise@gmail.com.
We work extremely hard to ensure every customer walks away happy, and we appreciate the chance to make things right.
Turning to a public review before contacting us directly can hurt small businesses like ours. If something isn’t right, please give us the opportunity to address it first — your feedback matters, and we genuinely want to help.
By continuing with your appointment you acknowledge and agree to these policies.
These policies help us protect the safety of our guests, the integrity of our experiences, and the time and effort of our team. Thank you for reviewing them — and we can’t wait to create something unforgettable with you!

Enjoyed Your Time With Us?

Our team puts their heart (and steady hands!) into guiding you through a process that’s so much more than making jewelry. It’s a service-based experience—bringing you into the world of creation, craftsmanship, and memory-making.

If you loved your time with us, we invite you to consider leaving a tip for your silversmith. It’s a wonderful way to show appreciation for the hard work and care they put into making your piece and your experience unforgettable.

By continuing with your appointment you acknowledge and agree to these policies.

Please refer to specific experience policies below

Silversmithing Workshop Policies

All participants must be 10 years of age or older and mature enough to follow directions for the safety of themselves and others.
Children under 10 are not permitted to participate or be present in the studio during workshops.
Participants must be able to understand and follow verbal safety instructions from our team throughout the entire experience.

Closed-toe shoes and pants are strongly recommended.
Long hair must be tied back securely.
Please avoid loose, flowing clothing or accessories that could create a safety hazard while using equipment.

Please arrive 10–15 minutes early to choose your designs, stones, and get settled.
If your group is 15 minutes late or more, we may need to reschedule your experience, and a no-show fee will be applied.

We require at least 72 hours’ notice for cancellations, reschedules, or changes in the number of seats.
If your group cancels, reschedules, or adjusts your seat count less than 72 hours prior, a $50 no-show fee per person will be charged.
If you arrive with fewer guests than you booked, you will still be charged for the reserved seats.
If you book a silversmithing experience but decide not to participate in silversmithing, the no-show fee will apply for the seat you took in the workshop.

All guests must have a paid seat in the workshop. Observers are welcome if there is space available.
If you book for a group and arrive with fewer guests than reserved, you will be charged a no-show fee for each missing participant unless we are notified more than 72 hours in advance.For Groups of seven or More:
You must book the ‘private studio experience’ in order for us to accommodate larger groups.
To keep the workshop running on time and ensure everyone gets hands-on support, groups of seven or more will have a limited design menu. Each participant may create a single-stone piece with simplified detail options. These options still allow for creative freedom and beautiful finished pieces — just with more focused guidance and structure to support the larger group experience.

Our silversmiths are here to guide you with professionalism, patience, and care. For your safety and the quality of your piece, it is essential that you listen to and follow all instructions.
We reserve the right to remove any participant who does not follow safety instructions, is disruptive, or compromises the experience — without refund.

Our team will guide you through shaping, fitting, and designing your piece, and we stand behind their training and recommendations.
You will always approve the fit, design, and look of your piece before anything is soldered or finalized. Therefore SLVR | 72 is not responsible for any issues with fit, design, or look.
Once you give approval, you are responsible for the final outcome of your piece.
If you select a size or design outside of our team’s recommendations, SLVR | 72 is not liable for any discomfort, sizing issues, or dissatisfaction.
If there are any concerns with your jewelry you need to voice your concern before you leave the studio. Once your piece is finalized and the stone is set we cannot make adjustments to your piece.

Our silversmithing process is intentionally designed to prioritize comfort, accuracy, and craftsmanship. Here’s how it works:

After you select your ring size, we intentionally craft your ring slightly smaller than the size you chose. Once your piece is complete, our team uses a professional-grade ring stretcher to gradually expand the band—stopping at the exact fit that feels right for you. This method gives us more precision and control during the final fitting process, helping us avoid overshooting your desired size.

It's extremely important that you listen to your silversmith’s guidance during sizing. Our team is trained to help you find the best fit based on the metal, band thickness, and your preferences—but ultimately, you approve the final fit. Once your ring is stretched and confirmed by you, we are not responsible for changes in fit after your session.

Please keep in mind that:

Rings may feel tighter or looser throughout the day depending on temperature, swelling, or humidity.
Silversmiths will advise, but the final sizing decision is yours.
All sales are final once a piece is confirmed and completed.

This policy also adheres to bracelet cuffs.

All sales are final.
Payment is due at the time of your workshop.
We inspect every piece thoroughly before it leaves our studio, making sure it is up to our standards. Once your piece leaves the studio, damage is outside of our control and not eligible for a refund or free re-make.
SLVR | 72 does not offer refunds, replacements, or discounts for jewelry created during your session. Each customer is responsible for the piece they make.

Workshops typically last 2.5 to 3.5 hours, depending on your design choices.
Please plan accordingly and do not rush your silversmith if you have time constraints.
If you need to leave early, our silversmith can finish the piece for you, and you can pick it up on another day.
You will not be permitted to return to finish it yourself unless you book a new workshop and pay the base price again.

Our full pricing is available on our website under the Silversmithing Experience tab, so you can review costs before arriving.
In the studio, we present a printed price list before any decisions are made, and all upgrades are explained and confirmed by the customer.
Because we provide pricing both online and in person, SLVR | 72 is not responsible for any price misunderstandings once your experience begins.
If you book a silversmithing seat but decide upon arrival to switch to a different experience, you will be charged a no-show fee for the workshop seat in addition to the cost of the new experience.

Permanent Jewelry Policies

Permanent jewelry is "permanent" only in concept and can be removed at any time with a simple cut at the jump ring.
Allergic reactions to metals are rare but possible. If you experience itching or rash, remove the jewelry immediately.
Looking directly at the welding spark can result in temporary or permanent eye injury. Eye protection must be worn.
You must remain still during the welding process to minimize any risk of injury.
Any discomfort must be reported immediately to the artist.

Gold-filled jewelry may leave a green mark due to pH imbalance, sweat, lotions, or dirt. This is a natural oxidation process and does not qualify for a refund.
Sterling silver may tarnish when exposed to elements like humidity, chlorine, and cosmetics. Tarnishing is natural and not grounds for a refund.

Clean jewelry if needed with a soft, damp cloth. Avoid abrasive materials.
Use only recommended, skin-safe cleaners.
Jewelry is not indestructible and may require repairs over time due to wear and tear.

SLVR | 72 Permanent Jewelry Warranty & Repair Policy

Our Guarantee

We stand behind our craftsmanship and proudly guarantee our welds. If a weld breaks on jewelry welded by SLVR | 72, we will repair it free of charge.

Chain Breakage

In some cases, the chain itself may break. If all links are returned, we will repair the chain at no cost.

If any links are missing and the piece becomes too tight, guests may purchase a charm or extender to add length.

Lost Jewelry

Lost chains are eligible for replacement within 72 hours of loss.

Guests must contact us within 24 hours of losing the jewelry to qualify for replacement consideration.

Included with Your Warranty

Your warranty includes:

Complimentary deep cleanings
Reattachments and re-welds for qualifying permanent jewelry

Styling & Reconfiguration

Re-styling, reconfiguring, or rearranging charms on outside jewelry is considered a styling appointment and is $25.
Any non-permanent jewelry being converted into permanent jewelry is $25.
Repairs on non-permanent jewelry are $25.

Appointments

All warranty services and repairs are completed by appointment and at our discretion.

If you live out of state and need repairs or assistance please reach out to us and we can help find a quality artist near you.

You can find a copy of your warranty via the email receipt of your signed waiver.

It is the guests responsibility to familiarize themselves and their group with prices and policies before booking the appointment or entering the studio.
All sales are final and payment is due once the chain is cut, as the piece is custom-sized and non-reusable.
SLVR 72 expertly guides guests in fit and placement of their jewelry. However, customers confirm placement, fit, and style before anything is finalized therefore, the guest is responsible for the final result.
No refunds or exchanges for custom permanent jewelry.
If you dispute a charge after agreeing to these terms, we reserve the right to seek legal resolution, including recovery of service fees and legal costs.

To help your jewelry last beautifully:

For Gold-Filled Jewelry:

May cause green marks due to oxidation (sweat, lotions, dirt). This is normal and not a quality issue.
Clean gently with a soft, damp cloth. Avoid scrubbing or abrasive cleaners.

For Sterling Silver:

Tarnishing is natural with exposure to air, moisture, certain hot springs, and chemicals.
Friction from wear may naturally polish it; otherwise, use a sterling silver and skin-safe cleaner and cloth.

Preventing Skin Marks:

Avoid applying lotions, perfumes, or cosmetics where jewelry is worn.
Green or dark marks are usually removable and are not defects.

We kindly ask for at least 72 hours’ notice for any appointment changes or cancellations.If you miss your scheduled appointment or arrive too late to be accommodated, you may be asked to reschedule, and a no-show fee of $50 per person will apply. This fee does not go toward your jewelry purchase.If you book a group or individual experience and choose not to participate for any reason, the cancellation/no-show fee still applies.This policy ensures fairness to our artists' time and allows us to serve all clients efficiently. Thank you for understanding.

Charm Bar Policies

To ensure the longevity of your piece, avoid exposing it to harsh chemicals such as chlorine or bleach. We recommend removing your jewelry before swimming, showering (including pools and saltwater), or sleeping, to protect both the metal and its finish.
We want you to love and enjoy your one-of-a-kind piece—please handle it with care.

SLVR 72 offers a 72-hour window to report any lost charms. After this period, we are not responsible for lost or tarnished jewelry.
You must contact us within 1 day for a replacement.
At the Charm Bar, customers assemble their own jewelry using jump rings that are closed by hand, not welded shut. These rings can open if pulled, snagged, or subjected to daily wear and tear.
SLVR 72 can check your jump rings before you leave the studio. However, we are not liable for charms lost after the 72-hour period, as we cannot control how the jewelry is worn or cared for outside the studio.

All sales are final.
No Exchanges: All charm selections are final once you leave the studio. We do not accept exchanges or replacements for charms after your appointment, as each piece is custom-assembled to your design choices.

We kindly ask for at least 72 hours’ notice for any appointment changes or cancellations.If you miss your scheduled appointment or arrive too late to be accommodated, you may be asked to reschedule, and a no-show fee of $50 per person will apply. This fee does not go toward your jewelry purchase.If you book a group or individual experience and choose not to participate for any reason, the cancellation/no-show fee still applies.This policy ensures fairness to our artists' time and allows us to serve all clients efficiently. Thank you for understanding.

Piercing Policies

We use a single-use, hand-pressured instrument specifically engineered for safe, sanitary ear piercings.
Our piercing device is an FDA-approved Class 1 medical device, designed for quick, precise, and hygienic application.

Every guest receives a piercing aftercare kit and a thorough explanation of how to properly clean and care for their new piercing before leaving the studio.
We use only high-quality, hypoallergenic earring posts.
While we provide the tools and guidance to support proper healing, SLVR 72 is not responsible for infections, as aftercare compliance is the responsibility of the client.

Our trained piercers guide guests with professional advice on placement and styling.
Final placement and design must be approved by the guest before the piercing is performed.
As such, SLVR 72 is not responsible for dissatisfaction with piercing placement after the procedure is complete, and payment is due.

Guests must be at least 10 years old to receive a piercing.
Anyone under 18 must be accompanied by a parent or legal guardian and provide valid ID and a birth certificate for verification. This is Idaho State law and we cannot pierce without these documents.

All piercing earring cartridges are pre-sterilized for your safety. Once a package is opened, the earring inside is considered used and cannot be returned or reused. If you change your mind about getting pierced after the package has been opened, you will still be responsible for the cost of the earring. Thank you for understanding and helping us maintain the highest hygiene standards.
To ensure our team is fairly compensated for their time and care during larger bookings, an automatic gratuity is added at checkout for groups of four or more. This allows us to keep delivering an unforgettable, hands-on experience while supporting the silversmiths and studio hosts who make it possible.

Cancellations Due to System Preference ~

It is the guest's responsibility to familiarize themselves with the piercing method and system we use before arriving. We use a non-gun, hand-pressured piercing device, which is gentle and precise.
If a guest decides not to proceed due to our piercing system or method during their appointment, the standard cancellation/no-show fee applies.

Cancellations ~

We kindly ask for at least 72 hours’ notice for any appointment changes or cancellations.If you miss your scheduled appointment or arrive too late to be accommodated, you may be asked to reschedule, and a no-show fee of $50 per person will apply. This fee does not go toward your jewelry purchase.If you book a group or individual experience and choose not to participate for any reason, the cancellation/no-show fee still applies.This policy ensures fairness to our artists' time and allows us to serve all clients efficiently. Thank you for understanding.