Permanent Jewelry Policies

By booking a permanent jewelry appointment with us, you acknowledge and agree to the following:

General Acknowledgements

  • Permanent jewelry is "permanent" only in concept and can be removed at any time with a simple cut at the jump ring.

  • Allergic reactions to metals are rare but possible. If you experience itching or rash, remove the jewelry immediately.

  • Looking directly at the welding spark can result in temporary or permanent eye injury. Eye protection must be worn.

  • You must remain still during the welding process to minimize any risk of injury.

  • Any discomfort must be reported immediately to the artist.

Skin Reactions & Oxidation

  • Gold-filled jewelry may leave a green mark due to pH imbalance, sweat, lotions, or dirt. This is a natural oxidation process and does not qualify for a refund.

  • Sterling silver may tarnish when exposed to elements like humidity, chlorine, and cosmetics. Tarnishing is natural and not grounds for a refund.

Care & Maintenance

  • Clean jewelry if needed with a soft, damp cloth. Avoid abrasive materials.

  • Use only recommended, skin-safe cleaners.

  • Jewelry is not indestructible and may require repairs over time due to wear and tear.

Warranty & Repairs

  • Weld Warranty: We offer free weld repairs if it breaks at the weld point.

  • Chain Breakage: If the chain breaks elsewhere and all pieces are returned, we offer free repairs (limit: 3).

  • Lost Chain: If any part of the chain is missing, we cannot perform a repair. (72 hour guarantee, necklaces and solid gold excluded).

  • After 3 repairs, we may decline further services if we determine the jewelry may not be a good fit for you.

  • Repairs are done by appointment and at our convenience. Contact us within 3 days of the weld issue to claim warranty.

Sales & Payments

  • It is the guests responsibility to familiarize themselves and their group with prices and policies before entering the studio.

  • All sales are final and payment is due once the chain is cut, as the piece is custom-sized and non-reusable.

  • No refunds or exchanges for custom permanent jewelry.

  • If you dispute a charge after agreeing to these terms, we reserve the right to seek legal resolution, including recovery of service fees and legal costs.

Aftercare Instructions

To help your jewelry last beautifully:

For Gold-Filled Jewelry:

  • May cause green marks due to oxidation (sweat, lotions, dirt). This is normal and not a quality issue.

  • Clean gently with a soft, damp cloth. Avoid scrubbing or abrasive cleaners.

For Sterling Silver:

  • Tarnishing is natural with exposure to air, moisture, certain hot springs, and chemicals.

  • Friction from wear may naturally polish it; otherwise, use a sterling silver and skin-safe cleaner and cloth.

Preventing Skin Marks:

  • Avoid applying lotions, perfumes, or cosmetics where jewelry is worn.

  • Green or dark marks are usually removable and are not defects.

Cancelation & No-Show Policy

  • We kindly ask for at least 72 hours’ notice for any appointment changes or cancellations.

    • If you miss your scheduled appointment or arrive too late to be accommodated, you may be asked to reschedule, and a no-show fee of $50 per person will apply. This fee does not go toward your jewelry purchase.

    • If you book a group or individual experience and choose not to participate for any reason, the cancellation/no-show fee still applies.

    This policy ensures fairness to our artists' time and allows us to serve all clients efficiently. Thank you for understanding.

SLVR 72 expertly guides guests in fit and placement of their jewelry. However, customers confirm placement, fit, and style before anything is finalized therefore, the guest is responsible for the final result.

Concerns or Discrepancies

If you have any concerns, questions, or issues with your experience or the piece you created, please reach out to us directly at silver72boise@gmail.com.

We work extremely hard to ensure every customer walks away happy, and we appreciate the chance to make things right.

Turning to a public review before contacting us directly can hurt small businesses like ours. If something isn’t right, please give us the opportunity to address it first — your feedback matters, and we genuinely want to help.

These policies help us protect the safety of our guests, the integrity of our experiences, and the time and effort of our team. Thank you for reviewing them — and we can’t wait to create something unforgettable with you!

Please refer to our permanent jewelry tab for FAQ’s, pricing, and what to expect.